Good or bad, lack of feedback is hurting employee engagement

When managing employees, giving feedback is one of the most important aspects of your job. Feedback gives your team members the opportunity to better their individual performance while keeping them engaged, aware and feeling valued.

Despite the many benefits, it’s not happening nearly as much as it should. In fact, 65 percent of employees say they want more feedback. While there is a variety of reasons why managers aren’t giving enough feedback, I believe the anxiety of giving corrective critique tops the list.

Where managers’ fears lie

As a people manager, I know firsthand how difficult it can be to muster up the courage to give someone constructive criticism. On many occasions, I have found myself concerned that my employees may not be receptive to my feedback or that our conversation may discourage or demotivate them.

In the past, this fear has gotten the best of me and has caused me to avoid corrective conversations I should have had.

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How 15th century sailors’ work songs can help make us better leaders today

In a recent trip to a maritime museum, I had the opportunity to help raise a ship’s sails while singing sea shanties—15th century shipboard working songs—with a crew and all of a sudden I had a revelation.

As 10 other people and I were belting out sea shanties while hard at work, I instantly saw the value of our team singing. Within seconds, perfect strangers who had never worked together were all in sync. This got me wondering. How could we as leaders bring the benefits of sea shanties into the workplace?

Could we use the principles of these work songs to get our employees in rhythm and feel a slight relief of pressure from their day-to-day grind? The next day, the answer hit me. Good communication in the workplace is the sea shanty of the past.

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How ‘Fred’ can help your team find their passion

About a year ago, a good friend of mine and fellow manager introduced me to Mark Sanborn’s book The Fred Factor, his answer to rekindling employee engagement and motivation.

He raved about the book’s lessons, but I didn’t take his advice right away, and instead, I put the novel  on my need-to-read back burner book list. Now a year later, I am proud to report I finally read The Fred Factor―I just wish I read it sooner.

Who is Fred?

The star of the book, Fred, is a real-life mail carrier who turns the simple act of delivering mail into meaningful interactions that make a big difference in the lives of his customers. He goes the extra mile for the people he serves, not because he has to or because he is looking for recognition, but because he genuinely cares about people and is passionate about his work and his life’s purpose―a message managers and leaders should take with them.

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Want to be a better leader? It’s time to get out of your comfort zone

I was once guilty of thinking I was a leader because I held a management title. I directed people, had control and managed day-to-day activities, and therefore, thought I knew what it meant to be an effective leader.

My leadership strengths were my systems, procedures and subject matter expertise. I took pride in always knowing the answer and being able to help others.

After working at the same company for 10 years and managing the same group for seven, I decided I was ready for a change.

While I was proud of myself for taking a professional and personal risk, I was also extremely worried I wouldn’t be as effective of a leader because I didn’t understand my new team’s systems, jargon, policies and procedures.

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Why I now think twice before saying sorry in the workplace

Before leaving a previous employer, I asked my team to provide feedback on my leadership style so I could apply my learnings to my new job and beyond. Most of the responses I received back were either positive reviews or constructive suggestions I was already aware of and working on.

But, there was, however, one new piece of guidance. “Don’t say sorry so much.”

At first, I was shocked. How could saying, “I’m sorry” be considered an area of improvement? Fortunately, I didn’t have to guess and ponder too long as my employee followed up her statement with supporting details and insight.

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A higher version of YOU

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